Chatbot for IT Security Training: Using Motivational Interviewing to Improve Security Behaviour
If you have ever used a customer support livechat service, you’ve probably experienced a 24/7 agent talking to you and assisting your online shopping. At one time, you found the agent was repeating herself and you started guessing if you were chatting with a robot.
Yes, Chatbot is everywhere in cyberspace. You should know the famous ones,
Alexa and Siri.
For some psychology studies, the chatbot not even gives you information but also an emotional support while you are online. With the aid of artificial intelligence, chatbot will learn and improve their simulation to human conversation; simply put, making the conversation sounds more human.
In this research paper by Iwan Gulenko, Gulenko and his team utilized chatbot using motivational interviewing (MI) to conduct cybersecurity training. MI is an evidence-based treatment methodology that enables to train people about different kinds of behavioural changes. The underlying theory of MI assumes that decisions are usually not blocked by resistance but rather by ambivalence and the result is procrastination. The chatbot in this study was made as close as human chat and added conversation patterns dealing with (1) passwords, (2) privacy and (3) secure browsing. Instead of lecturing about some security violations, open questions in the chatbot conversation lead the users to the direction for raising cybersecurity awareness.
Gulenko believes that their chatbot is ideal to be used especially in big organizations, where face-to-face training of every employee is infeasible.