Transform WhatsApp Sales Conversations into Performance Insights
Monitor, analyze, and optimize your sales team's chat interactions with powerful analytics designed for WhatsApp Business.
Performance Analytics That Drive Results
Track key metrics that directly impact customer satisfaction and sales performance
⏱ Response Time
Measure how quickly agents respond to initial customer inquiries and follow-up messages. Target under 2 minutes for first response.
✅ Resolution Rates
Track the percentage of conversations that end with a solved customer issue without requiring escalation.
📊 Conversation Volume
Monitor the number of conversations handled per agent, per team, and across time period
🎯First Contact Resolution
Measure the percentage of issues resolved in a single interaction without needing follow-up.
⏰Average Handling Time
Track the average time spent per conversation, from initial contact to resolution.
😊 Customer Satisfaction
Collect and analyze customer ratings and feedback after each resolved conversation.
See WhatsApp Team Performance in Action
Ready to Transform Your Team's Performance?
Start monitoring, analyzing, and optimizing your WhatsApp sales conversations today with our powerful analytics platform.
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